2012 Needs Assessment Results

As many of you know we conducted our annual Needs Assessment from July 19th to August 3rd. I would like to personally thank over 400 of you that responded. This is the second year in a row that such a large percentage of our customer base has participated and we appreciate your feedback.

This year’s needs assessment focused on some of the new products that are currently under development as well as some new resources we have in the pipeline.  We also asked specifically about this ASR blog and what topics you want to see covered in the future. We were excited to see many responses and will be using one particular recommendation for an article series, running a successful recruitment process, in the next few months.

Overall, we recognized that you are a very vocal group. Since many of our questions were open ended, we got lots of comments and suggestions on the various topics surveyed. In the next few months we will be talking more about our new products and services and our plans for 2013 based on the needs assessment results.

Each year we give away a $50 gift card to two lucky respondents. I am excited to announce this year’s winners are Keri Johnson, the Human Resource Supervisor for the City of Rockwall TX, and Dani Olson, the HR Assistant at Burleigh County Human Resources in Bismarck ND.

Based on some of the responses you gave us, we will be implementing new measures to make sure all our products and services fall in line with your expectations.  We would like to gather some data when a customer reviews a test inspection copy.  Two months after you order one of our free inspection copies we will be sending a follow-up email asking for feedback on whether you chose to administer the test you reviewed as part of your selection process.  If you did not choose to use the test you reviewed we would like to find out why.  The questionnaire will consist of two short questions so we would appreciate if you would take the time to complete the survey when you see it in your inbox.

Thank you once again!

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