Test Develpment | Assessment Services Review

Account Clerk Job Descriptions

We are reaching out for Account Clerk job descriptions as well as policy and procedures related to the position which includes processing payments, invoicing, account codes, rate schedules, collection of fees, payroll and completing other general accounting paperwork. Please forward job descriptions and other pertinent documents to tkovalski@ipma-hr.org.

If you are interested, also complete this very short survey on possible test content: https://www.surveygizmo.com/s3/4732814/Account-Clerk-Test-Development

Any assistance you can give would be greatly appreciated. Thanks!

New Test Development Project: Customer Service Representative

IPMA-HR is currently in the process of creating a computer-based selection test for customer service positions throughout government agencies. This would include any position that has front line interaction with the public (e.g., customer service representative, front desk positions, clerks, 311 center representative, etc.).

We anticipate that the computer-based test will be a job simulation that will include audio/video recordings of customer contacts with candidates indicating how they would handle the issues presented, using reference materials that would typically be available to them. The format of the test would be multiple-choice as well as data-entry.

This is where we need your help. In order to create a useful test we need agencies to participate in the test development process. (more…)